Q. How do I find a PCP in my area?
A. You can look at our provider directory on this website or you can call our Member Services Department at 1-888-437-0606 for help.

Q. Does HPM have co-pays?
A. No, HPM does not charge co-pays for any covered services.

Q. How do I get transportation to my doctor's office?
A. HPM has FREE transportation to your doctor's appointments if you do not have a ride. We may ask you to use your local bus service unless there is a medical reason you can not do so. You must call 5 days in advance for routine transportation. You can call 1-800-821-9369 to schedule routine transportation, 7 days a week, 24 hours a day

Q. Do I need a referral to see a specialist?
A. Yes you do need a referral from your PCP to see a specialist. You do not need a referral for routine vision care, chiropractic services, or mental heath/counseling services.

Q. My neighbor has HPM but she only speaks and reads Spanish. Do you have someone that can speak her language?
A. Yes we have interpreters for over 140 different languages and we also have our Member Handbook in Spanish.

Q. Does HPM cover dental services?
A. No HPM does not cover your dental benefit; it is covered by regular Medicaid. You can contact your caseworker or the Medicaid Helpline at 1-800-642-3195 to learn how to get dental services.

Q. Does HPM cover routine vision services?
A. Yes, if you are a member of HPM you are covered for one eye exam and one pair of prescription glasses every 12 months. Members under the age of 21 are covered for two replacement pairs per year if their glasses are lost or broken.