Health Plan of Michigan Behavioral Health Transition FAQ
Q. How do I find a PCP in my area?
A. You can look at our provider directory on this website or you can
call our Member Services Department at 1-888-437-0606 for help.
Q. Does HPM have co-pays?
A. No, HPM does not charge co-pays for any covered services.
Q. How do I get transportation to my doctor's office?
A. HPM has FREE transportation to your doctor's appointments if you
do not have a ride. We may ask you to use your local bus service unless
there is a medical reason you can not do so. You must call 5 days in
advance for routine transportation. You can call 1-800-821-9369 to schedule
routine transportation, 7 days a week, 24 hours a day
Q. Do I need a referral to see a specialist?
A. Yes you do need a referral from your PCP to see a specialist. You
do not need a referral for routine vision care, chiropractic services,
or mental heath/counseling services.
Q. My neighbor has HPM but she only speaks and reads Spanish. Do
you have someone that can speak her language?
A. Yes we have interpreters for over 140 different languages and we
also have our Member Handbook in Spanish.
Q. Does HPM cover dental services?
A. No HPM does not cover your dental benefit; it is covered by regular
Medicaid. You can contact your caseworker or the Medicaid Helpline at
1-800-642-3195 to learn how to get dental services.
Q. Does HPM cover routine vision services?
A. Yes, HPM members under the age of 21 are covered for one routine eye exam, one pair of glasses and two replacement pairs every 12 months if their glasses are lost or broken. Members 21 and over are covered for one routine eye exam and one pair of glasses every 24 months.
Effective January 1, 2010, you will no longer need to contact CompCare to arrange for behavioral health services. Instead, Health Plan of Michigan will be your primary contact. The toll free phone number to arrange these services remains the same. It is 1-888-222-8041.
Behavioral Health FAQ's
Q. Do I need a referral from my PCP for behavioral health services?
A. No, a referral from your PCP is not needed. The behavioral health department can refer you to a provider in your area.
Q. Do I need prior authorization for behavioral health services?
A. No, prior authorization is not needed for behavioral health service from HPM.
Q. Can I continue to see the same behavioral health provider that I am currently seeing?
A. Yes, your behavioral health provider can call HPM if they have any questions.
Q. I tried to call Health Plan of Michigan but I got CompCare instead. Why?
A. Phone coverage for Health Plan of Michigan will being on January 1, 2010. Prior to that date you need to contact HPM at 888-437-0606.
Q. What are the hours of operation for HPM?
A. Health Plan of Michigan is open weekdays from 8:00 am to 5:00 pm.
If you or your provider has any questions, please call Member Services at 1-888-437-0606.
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